Terms & Conditions
These Terms and Conditions govern the use of the website www.lasthope.ie. By accessing or using this website, including submitting forms, making donations, or placing orders, you agree to be bound by these Terms and Conditions.
If you do not accept these Terms and Conditions in full, you must stop using the website immediately.
Last Hope Animal Charity reserves the right to update or modify these Terms and Conditions at any time by posting the updated version on the website. Continued use of the website following any changes indicates acceptance of the updated Terms.
1. General Website Use
Last Hope Animal Charity aims to provide accurate, fair and transparent information to visitors, supporters and adopters.
All content on this website, including but not limited to:
- text
- images
- photographs
- logos
- graphics
- animal descriptions
is provided “as is” without any warranties or guarantees, either express or implied.
Last Hope Animal Charity does not guarantee that:
- the website will operate without interruption or errors
- defects will be corrected immediately
- the website or server is free of viruses or other harmful components
- all information will always be completely accurate or up to date
While we make every effort to ensure information is accurate, errors may occasionally occur. If you notice incorrect information, please contact us so we can review and update it.
Information about animals listed in the Animals in Care section may change at short notice as animals are adopted, placed in foster care, or receive veterinary treatment.
2. Links to Third-Party Websites
This website may contain links to external websites operated by third parties.
Last Hope Animal Charity has no control over the content or accuracy of these websites and accepts no responsibility for their content or availability.
The inclusion of a link does not imply endorsement by Last Hope Animal Charity.
3. Copyright and Use of Website Content
All content on this website is the property of Last Hope Animal Charity unless otherwise stated.
Commercial use, reproduction, or publication of any content from this website is prohibited without prior written permission from Last Hope Animal Charity.
Documents may be copied for personal and non-commercial use only, provided that:
- the document is copied in full
- the content is not modified
- copyright notices and source references remain intact
Some photographs or documents on this website may belong to third-party copyright owners and are used with permission. Permission must be obtained directly from the original copyright holder before reuse.
4. Website Security
Certain areas of the website may use encryption or security software, particularly where payment details are entered.
However, the transmission of information over the internet cannot be guaranteed to be completely secure. Any loss or damage arising from the transmission of information via email, forms, or other internet communication methods is undertaken at the user’s own risk.
5. Acceptable Use
You agree to use this website only for lawful purposes.
You must not use the website in any way that:
- violates applicable laws or regulations
- infringes the rights of others
- disrupts or interferes with the operation of the website
- restricts other users from accessing the website
6. Online Shop
The Last Hope Animal Charity website may include an online shop.
All orders are subject to product availability and acceptance by Last Hope Animal Charity.
An order is considered accepted once payment has been successfully processed.
Prices displayed on the website are in Euro (€) and may be updated without notice to correct errors or omissions.
Nothing in these Terms affects the statutory rights of customers under Irish consumer protection law.
Under the Consumer Rights Act 2022, you have the right to cancel your order within 14 days, once you have received your goods.
Accepted payment methods may include:
- Visa
- MasterCard
- Irish-issued debit cards
- PayPal
Your payment provider may convert the transaction to the currency of your account.
7. Delivery
Orders are generally dispatched within 24 hours where items are in stock, but delivery may take up to 30 daysdepending on circumstances.
Last Hope Animal Charity is not responsible for delays caused by factors outside its control.
Delivery services are primarily provided through An Post, although other courier services may occasionally be used.
Risk of loss or damage passes to the customer once the goods are delivered.
8. Returns and Refunds
If a product is delivered that is faulty or not as described, it may be returned for a refund.
Customers must contact Last Hope Animal Charity before returning any goods so that the appropriate return method can be agreed.
Returned goods should include:
- contact details
- receipt or proof of purchase
- reason for return
Customers are responsible for return postage costs unless the product is faulty or incorrectly supplied. Last Hope will not refund or cover postage costs.
The following items cannot normally be returned:
- customised or personalised products
- made-to-measure items
- goods that deteriorate rapidly
Goods must be returned in reasonable condition. Customers have a duty to take reasonable care of the goods before returning them.
9. Donations
If a product is delivered that is faulty or not as described, it may be returned for a refund.
Customers must contact Last Hope Animal Charity before returning any goods so that the appropriate return method can be agreed.
Returned goods should include:
- contact details
- receipt or proof of purchase
- reason for return
Customers are responsible for return postage costs unless the product is faulty or incorrectly supplied. Last Hope will not refund or cover postage costs.
The following items cannot normally be returned:
- customised or personalised products
- made-to-measure items
- goods that deteriorate rapidly
Goods must be returned in reasonable condition. Customers have a duty to take reasonable care of the goods before returning them.
10. iDonate
Online donations made through the Last Hope Animal Charity website or social media may be processed through iDonate.ie.
To make a donation through this service, you must register with iDonate and accept their terms and conditions.
Last Hope Animal Charity cannot accept responsibility for issues arising from the use of third-party payment processors.
When a donation is successfully processed, Last Hope Animal Charity may receive the donor’s name and the amount donated.
11. Animals in Care
Information about animals available for adoption is provided in good faith but may change as circumstances change.
Last Hope Animal Charity cannot guarantee that animal listings will always be completely current.
12. Animals on Trial
During a trial adoption period:
- personal details of the potential adopter will be held during the trial process
- the trial period will be agreed before the trial begins
- the full adoption fee must be paid at the start of the trial
The potential adopter assumes full responsibility for the animal during the trial period, including food, care and general welfare.
Animals must be treated humanely at all times and must not be used for:
- hunting
- breeding
- fighting
- aggressive behaviour training
If the trial is unsuccessful, the animal must be returned to Last Hope Animal Charity and the adoption fee will be refunded.
13. Animal Adoption
Adopters assume full responsibility for the welfare of the animal for the duration of its life.
Adopters agree to:
- provide adequate food, water, shelter and companionship
- seek veterinary care when required
- ensure the animal is kept in a safe and suitable environment
Animals adopted through Last Hope Animal Charity must be kept as companion animals and must not be abandoned, sold, transferred, or surrendered to another organisation without contacting the charity first.
If the adopter can no longer care for the animal, they must contact Last Hope Animal Charity for assistance with responsible rehoming.
The charity reserves the right to conduct follow-up checks to ensure the animal’s welfare.
If credible concerns arise regarding mistreatment or breach of the adoption agreement, the charity may investigate and may reclaim the animal if necessary.
14. Surrendering an Animal
Animals may be surrendered to Last Hope Animal Charity only where capacity allows and on a case-by-case basis.
By surrendering an animal, the individual agrees that:
- ownership transfers fully to Last Hope Animal Charity
- the charity will make all future decisions regarding the animal
- the animal may not be returned to the original owner
A surrender fee may apply to assist with veterinary care and rehoming.
15. Rehome from Owner
Last Hope Animal Charity may assist with advertising animals that owners wish to rehome privately.
In these cases:
- the charity acts only as a facilitator
- the animal remains the responsibility of the owner
- the charity does not conduct home visits
Animals must be neutered/spayed and microchipped (for dogs) before being advertised.
Owners must inform the charity once the animal has been successfully rehomed.
16. Lost and Found Animals
Last Hope Animal Charity may assist by advertising lost or found animals.
However, the charity cannot guarantee that space will be available to take animals into care.
Personal contact details may be required to assist with advertising and reunification.
Individuals must notify the charity when the animal has been reunited with its owner.
17. Privacy Policy
Personal data collected through the website will be processed in accordance with the Last Hope Animal Charity Privacy Policy.
The Privacy Policy can be found at:
https://lasthope.ie/privacy-policy/
18. Customer Satisfaction
Last Hope Animal Charity is committed to providing a helpful and courteous service to the community.
If you are dissatisfied with any aspect of the service provided, please contact us by email:
We will make every effort to address your concerns.